Something significant changed in the way people find businesses. It started gradually, then accelerated rapidly. Your customers are no longer just Googling — they're asking.
They're asking ChatGPT where to eat in Marbella. Asking Gemini what to do in Dubai. Asking Perplexity for the best gastro pub in Cornwall. And AI is answering — by name, with specific recommendations, without a list of links to click through.
This guide gives you the practical steps to make your business one of those named recommendations. No jargon, no theory — just what to do, why to do it, and which platform it affects most.